Terms and conditions
VALIDE PRICE FOR 30 DAYS—Our submission is valid for a period of 30 days. Beyond this time, please contact us if you wish to see an additional 30 days or confirm these costs until a certain date.
CONFIRMATION OF THE COMMANDE—You must confirm your order by email or fax.
VIA COURRIEL (at: firstname.lastname@example.org): A) You must confirm your order by returning the email by specifying the bid number and the total amount including taxes. Yes B) You must sign the submission, scan it and return a copy (PDF).
VIA THE TELECOPIEUR (at 450-473-8778): You must sign the submission, enter the date and return it to us signed by fax.
ACOMPTES AND DÉPÔTS—For all contracts requiring us to order specific materials and/or rent and/or include specialized equipment (articulated pods, Straight pods, lift platforms, suspended pods, cranes or other equipment), you will have to pay us, upon confirmation of the order or no later than one (1) week before the start of work, a deposit or deposit covering all of these fees including applicable taxes.
TRAVAUX EXTENDED – The scope of the work is limited to what is detailed and listed in the submission. You have a responsibility to ensure that the submission lists and includes all the work you want to do. Any omissions or work not described in the submission will be charged in addition.
ADDITIONAL COTS—Any additional work or request, not included in the bid, such as removing and relocating fences, shutters or other architectural elements, as well as adding and/or replacing non-apparent or non-visible sealing joints when visiting the premises for estimation purposes, will be charged in addition to the same rate (price per root foot for equivalent work) or at an hourly rate of $95/hour plus materials required depending on the nature of the work. An estimate of additional costs (amendment) will be provided immediately and will need to be approved by the client before the additional work is completed. This approval will have to be done on site at the time of the work. In the absence of clients in the workplace, this approval can be done via email, text or fax. Special requests such as electrical work for the connection of lifting equipment are never included in the bid and are always charged in addition to an administration fee of 10%.
PERMIS and SIGNALISATION (Obligatory when encroaching on public roads such as streets, alleys, sidewalks and municipal land) —All applications for permits and signage charges required by the various municipalities, authorities and different levels of government must be made before construction begins, as soon as the order is confirmed. These fees are never included in the submission and are always charged in addition to an administration fee of 10%. To ensure we are in good standing, Elite Calfeutrage supports these steps on your behalf.
DATE OF TRAVAUX—When confirming your order, you must tell us how long you want the work to be done. Upon receipt of your order confirmation, we will contact you to agree on an approximate date. However, we will not be able to confirm a specific date because we are dependent on weather conditions. Our policy is to complete the work within 30 days of the order being confirmed. In most cases, the work is done within 15 business days of the order being confirmed. In order to compensate for delays caused by bad weather, we sometimes carry out the work on weekends (Saturday). If you accept this possibility, you will need to ensure that your neighbourhood does not like it and/or violates the municipal bylaws in your neighbourhood.
Accessibility TO THE TIME OF TRAVAUX—If it has been agreed that we will carry out the work during your absence, Please ensure that the windows will be closed and that all caulking sections will be free to access (unlocked fences, temporary carports and retired air conditioners, closed windows, etc.) and that there will be no obstacles (car, trailer or other vehicle in the garage entrance) that will prevent us from safely using ladders , pods or other equipment. Additional waiting, adjournment or travel costs may apply if we have to postpone the work.
JOINTS: The submission provides for the replacement of caulking joints with joints of the same colour as the original joints. We cannot guarantee that the color of the new seals will perfectly match the frames of your doors, windows and sidings of your building that will inevitably change color over time.
WHITE JOINTS AT POLYURÉTHANE—Polyurethane BLANCS joints can quickly change color, and there is no guarantee of replacement if this happens. You will have to fully assume this risk and relieve us of any responsibilities due to the color variations of the POLYurethane WHITE joints.
FOR reasons of sealing and aesthetics, the new joints are always wider than the previous ones to cover the traces and residues of old sealants that cannot be completely removed from the different materials or substrates. Industry practice suggests at least 5/8 to 3/4 inch-wide joints with an average depth of about 3/8 to 1/2 in the center. Industry practice also suggests uniform-width joints that have no choice but to marry and follow, on both sides, the contours of openings (walls, mortar joints and frames). EXCEPTIONS: In some cases, we have no choice but to apply larger-than-standard seals to correct excesses caused in previous caulkings. The residue left by the old silicone joints forces us to favour the application of new silicone joints.
HEALTH AND SAFETY ON WORK FACTS—Any project must be carried out in full compliance with Quebec’s occupational health and safety laws. All necessary and mandatory fees to secure workplaces, whether by Hydro-Québec or any other recognized organization, are never included in the submission and are charged in addition directly to the client. Applications to Hydro-Québec should be made by the customer as much as possible.
REWORK SATISFACTION—You must tell us, in writing, any dissatisfaction within 7 days of the work being completed. After this time, we will consider that you are fully satisfied with the work done. No deductions (fixed amount or percentage) can be made unless there is a written agreement beforehand. After the 7-day period, the total amount is due and the warranty will apply for the after-sales service. Any delay in payment of the work, any unauthorized withholding of payment or any outstanding account will immediately result in the suspension of your warranty until the final settlement. The warranty period is always depending on the date of completion of the work.
PAYSAGEMENT—If for safety and accessibility reasons we have no choice but to use our equipment on your property (earthworks, landscaping, sprinkler system and paving), rest assured that all precautions will be taken to avoid damage and failure of any order. However, always for safety reasons we have no choice but to encroach on certain items with our equipment, additional fees will apply and you will be charged if we have to make repairs. It is the customer’s responsibility to tell us before the submission stage of all the inherent risks (watering system plan, plan of underground indoor parking larger than the exterior building, etc.).
THE soaking solution used to moisten the wooden strips used to shape joints can leave some marks on the frames and windows, especially when caulking the contours of the thermos. In fact, these traces appear especially when the solution dilutes the residue of dust accumulated over the years on the frames and on the windows. Unfortunately, these traces cannot be wiped during work without the risk of altering the finish of the new freshly applied joints. Traces should disappear after one or two direct rains or when you have the windows cleaned. Window washing, as a result of caulking work, is not part of the caulking process and is never included. It is your responsibility to plan this task with a specialized company a few weeks after the work is completed. We cannot guarantee the total disappearance of traces on the frames.
THE majoritY of waste will be collected at the end of each shift. If possible, we will avoid throwing the old sealant on the ground, but rest assured that any residue that falls will be collected as regularly as possible. A final check of the premises will be done before we leave the premises for good. In some cases, we have no choice but to encroach on certain landscape elements. We always strive to put the place back as it was before the work began. Despite all our precautions, if landscaping repair work is required, it will be at the customer’s expense and charged in addition unless the customer wishes to take care of it himself.
OPTIONS – The choice of OPTIONS must be made before the work day so that we can have enough time to order the amount of materials needed to carry out the work and predict the costs and rental of additional equipment.
PREPARATION AND DÉGAGEMENT OF THE LIGHTS BEFORE AND DURING TRAVAUX – The client must ensure, before the start of the work, that the site is properly accessible and includes a free clearance of at least one metre (3 feet) to allow employees direct access to the elements to be caulked. The client has the responsibility to move and protect his own belongings (patio furniture, BarBQ, plants, etc.) on balconies, terraces and other spaces with items to caulk. The customer will be required to authorize Elite Caulking to move goods that have not been moved properly and will relieve Elite caulking of any responsibilities in the event of a break or incident. We recommend that the customer remove or protect anything that may be damaged, such as mosquito nets, awnings, etc. Elite caulking cannot be held responsible for the repair or replacement of mosquito nets, awnings and any other items that have not been removed or protected by the customer before and during construction.
NON-COMPLETE TRAVAUX – If, in order to accommodate the customer, it has been agreed that a portion of the work will be completed later (e.g., inaccessible items, abundant vegetation, failure to clear the premises, windows left open, air conditioners, etc.), we reserve the right to bill the full portion of the completed work and to demand immediate settlement. The balance of work will be completed and billed in time. No withholding of payment on any part or all of the work carried out will be allowed unless an agreement is reached beforehand.
RESULTS – NO AUTHORIZED RETENUE at the end of the work unless an agreement is signed prior to the start of the work — The client (individuals), owner,s, syndicate of co-owners, corporations, etc.) and the official signatory (letter of mandate or resolution in support) are jointly and jointly responsible for the settlement of the invoice at the end of the work. The work is payable in full in one payment as soon as it is completed unless the work takes more than one week. Payment deductions are non-applicable and unauthorized. Our guarantee applies in case of justified dissatisfaction. The costs of renting, installing, moving and delivering scaffolding equipment must be paid at the signing of the contract or no later than 1 week before the start of the work. Caulking services or the balance of costs will be billed in weekly increments if the work is more than one week, and must be paid within 7 days of the end of the period (Example: If the work is 4 weeks, the total cost balance will be divided into 4 equal invoices (except that the first invoice will include all applicable taxes) and will be payable at the end of each week). Interest on any delay is 1-1/2% per month or 18% per year, starting from the 8th day following the billing date. The work can be paid directly to the team leader at the end of the work. Payment can be made in cash, by cheque, by direct payment (Interac), by VISA or MasterCard credit cards. Credit card payments can also be made by phone by providing your contact information to our account manager at 514-910-3548 or by filling in the portion at the bottom of your bill and returning a scanned copy (PDF) via email (to: email@example.com) or by fax to 450-473-8778. Elite Caulking reserves the right to register a legal mortgage with the owners of the buildings under construction and will notify the intermediary if necessary. Any delay in payment of the work, any unauthorized withholding of payment or any outstanding account will immediately result in the suspension of your warranty until the final settlement. The warranty period is always depending on the date of completion of the work.
LIMITED GARANTIE—As soon as the work is completed, our limited warranty (10 years – single-family RESIDENTIAL sector including condominium buildings of 4 storeys or less and a maximum of 12 units) (5 years – for all other sectors (COMMERCIAL, INDUSTRIAL and INSTITUTIONNEL) including multi-housing, condominium towers and all buildings with 5 storeys or more) covers you only against the detachment of the joints due to poor grip that occurred during the application of the new joints. The warranty only covers seals replaced by Elite Caulking (detailed submission and invoice to support). This limited warranty only covers the replacement of defective seal sections with new sealing joints of the same type and/or equivalent. For all used buildings, without exception, there is no guarantee against water infiltration. The warranty period is always depending on the date of completion of the work and begins on that date. In all cases, the guarantee is limited to the maximum value of the caulking contract only excluding all other costs (equipment, permit and signage). In all cases, the customer will pay the cost of renting and using the equipment (pods, scaffolding, cranes, etc.) as well as permits and signage costs in order to correct the situation.
LIMITATION OF THE GARANTIA—Elite calfing cannot be held responsible or liable for any loss of income, profit, other direct, indirect, secondary or accidental damage due to a defect in the products used or a delay in the delivery of the products used due to circumstances beyond our control. Elite caulking cannot be held responsible for the variation in the colors of the sealants used that may be affected by bad weather, sun effects, rain, runoff from the building envelope materials or the effects of pollution. Elite caulking cannot be held responsible, as soon as the work is completed, for the alteration of the seal finish caused by bad weather, wind, dust, any other element of nature and any other event beyond our control. Elite caulking cannot be held responsible for joints damaged intentionally or accidentally by site users after the work has been completed. Additional charges may apply if we need to re-seal or to correct the situation. Elite caulking cannot be held responsible for the removal of the joints due to poor quality of the materials or substrates of the building envelope whose surfaces have been contaminated by other types of sealants previously in the works or an advanced deterioration of the materials of the building envelope. In these cases, the client will be notified verbally on the basis of the situation prior to the completion of the work. In all cases of used buildings, without exception, Elite Calfeutrage cannot be held responsible for accidental failure of thermoseed windows, nets left in place or any other substrates to which the old sealant had to be removed, nor for the costs of replacing substrates (materials and labour) when we have to remove the old sealant around the thermos windows. , mosquito nets or any other substrates that needed to be removed from the old sealant, and which have been weakened due to the general condition of the building envelope or by other causes or sources such as door and window components, structural components, unusual and inappropriate exterior cladding components of the building envelope, cracks of any kind , negligence in the general maintenance of the building, movements of the entire structure and different materials over the years, general wear or degradation of different materials, hidden defects, construction defects or defects caused by the general contractor who originally built the building, the history and problems associated with the building in question or the human errors caused by the owners or tenants of the premises. In all these cases, Elite Caulking is free of all responsibilities. In all cases, the customer will pay the cost of renting and using the equipment (pods, scaffolding, cranes, etc.) as well as permits and signage costs in order to correct the situation.
WATER AND AIR INFILTRATIONS—For any renovation, repair or replacement of caulking joints on used buildings, without exception, Elite Cauldration cannot be held responsible or liable for any loss of income, profit, other direct, indirect, secondary or accidental damage due to subsequent water and air infiltration. In these cases, Elite Calfeutrage will conduct an inspection of the work done by its technicians to determine the cause or causes of the infiltrations and will only replace the defective seal sections that have been replaced by Elite Cauldration. A cost of visual inspection, thermographic inspection, water testing and situation correction fees, if requested by the customer, will only apply if it is clearly and technically demonstrated that water and air infiltration was caused by the general condition of the building envelope or by other causes or other sources such as door and window components. , the components of structures, roofing components, exterior cladding components of the building envelope, plumbing defects, cracks of any kind, negligence in the overall maintenance of the building, movements of the entire structure and different materials over the years, general wear or degradation of different materials, hidden defects, construction defects or failures caused by the general contractor who originally built the building. , the history and problems related to the building in question or the human error caused by the owners or tenants of the premises. In all these cases, Elite Caulking is free of all responsibilities. In all cases, the customer will pay the cost of renting and using the equipment (pods, scaffolding, cranes, etc.) as well as permits and signage costs.
COMMANDE ANNULATION – Any cancellation of orders from the customer must be communicated to us 514-910-3548 and in writing (via email to: firstname.lastname@example.org)as soon as possible and 48 hours ahead of schedule so that we can assign our teams to other mandates and cancel standard equipment rentals. Cancellation times for specialty equipment reservations and special colour sealant orders are 15 days before the scheduled work date Fees may apply if these deadlines are not met. From the beginning, or during the execution of the work, Elite Caulking reserves the right to cancel, refuse or cease the execution of any order if special conditions, the condition of the premises and/or the condition of the materials, apparent or not apparent, of the building envelope prevent it from carrying out the work according to industry standards (quantity of materials, turnaround times, accessibility, safety, etc.) and/or in accordance with the budget and deadlines. The work may continue after the client accepts a cost and time review.
ACCEPTATION OF TERMES AND CONDITIONS—Your confirmation of an order by email or fax also confirms that you have read, understood and accepted the terms and conditions of Elite Caulking.
ENGLISH COPY IS AVAILABLE UPON REQUEST